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Student Satisfaction Inventory

Subject area: The SSI measures students' satisfaction with a wide range of college experiences and the importance they place on specific services. Comparisons are made with students from other US institutions. The SSI is developed by Noel-Levitz. Individual items are grouped into the following scales:

  • Academic Advising
  • Campus Climate
  • Campus Life
  • Campus Support Services
  • Concern for the Individual
  • Instructional Effectiveness
  • Recruitment & Financial Aid
  • Registration Effectiveness
  • Responsiveness to Diverse Populations
  • Safety & Security
  • Service Excellence
  • Student Centeredness

Format: Students rate 100+ items on a scale from 1 (not at all satisfied) to 7 (highly satisfied)

Implemented: Given to a simple random sample of NCU students in 2006 (reflected below), as well as 1999, 2000, and 2004. Click here to see historical trends.

Data summary:

Item Importance Satisfaction
Academic Advising 6.36 5.50
Academic advisor is knowledgeable about major requirements 6.62 5.80
Major requirements are clear & reasonable 6.45 5.54
Academic advisor is approachable for help 6.49 5.72
Academic advisor is concerned about my success as an individual 6.31 5.61
Academic advisor helps me set goals to work toward 5.92 4.81
Item Importance Satisfaction
Campus Climate 6.28 5.45
Tuition paid is a worthwhile investment 6.65 5.21
Students are made to feel welcome on this campus 6.43 5.84
It is an enjoyable experience to be a student on this campus 6.57 5.87
Institution shows concern for students as individuals 6.57 5.74
Campus is safe & secure for all students 6.57 5.22
Campus staff are caring and helpful 6.48 5.85
Strong commitment to racial harmony on campus 6.26 5.67
Commitment nto academic excellence on this campus 6.52 5.26
Institution has a good reputation within the community 6.35 5.92
Most students feel a sense of belonging here 6.39 5.40
I seldom get the "run-around" when seeking information on this campus 6.22 4.62
Faculty care about me as an individual 6.27 5.72
Freedom of expression is protected on campus 5.94 5.07
I feel a sense of pride about my campus 5.99 5.54
Channels for expressing student complaints are readily available 5.92 4.67
I generally know what's happening on campus 5.95 5.55
Administrators are approachable to students 5.74 5.36
Item Importance Satisfaction
Campus Life 5.77 5.22
Student disciplinary procedures are fair 6.23 5.45
New student orientation services help students adjust to college 6.02 5.54
Student activities fees are put to good use 6.18 4.86
Living conditions in the residence halls are comfortable 6.27 4.99
Freedom of expression is protected on campus 5.94 5.07
Residence hall regulations are reasonable 6.00 5.34
Adequate selection of food available in the cafeteria 5.82 5.12
Residence hall staff are concerned about me as an individual 6.22 5.83
I can easily get involved in campus organizations 5.85 5.59
Student center is a comfortable place for students to spend leisure time 5.60 4.61
Student handbook provides helpful information about campus life 5.62 5.70
Males & females have equal opportunities to participate in intercollegiate athletics 5.33 5.54
Sufficient number of weekend activities for students 5.22 5.01
Intercollegiate athletic programs contribute to a strong sense of school spirit 5.16 4.76
Variety of intramural activities are offered 4.73 4.88
Item Importance Satisfaction
Campus Support Services 5.85 5.13
Library resources & services are adequate 6.21 4.13
Adequate services to help me decide upon a career 6.11 4.89
Computer labs are adequate and accessible 5.88 5.19
Academic support services adequately meet the needs of students 5.90 5.22
Bookstore staff are helpful 5.79 5.76
Library staff are helpful & approachable 5.61 5.40
Tutoring serivces are readily available 5.46 5.33
Item Importance Satisfaction
Concern for the Individual 6.32 5.65
Institution shows concern for students as individuals 6.57 5.74
Faculty are fair & unbiased in their treatment of individuals 6.33 5.46
Academic advisor is concerned about my success as an individual 6.31 5.61
Faculty care about me as an individual 6.27 5.72
Counseling staff care about students as individuals 6.18 5.49
Residence hall staff are concerned about me as an individual 6.22 5.83
Item Importance Satisfaction
Instructional Effectiveness 6.46 5.43
Content of the courses in my major is valuable 6.76 5.66
Instruction in my major field is excellent 6.72 5.80
I am able to experience intellectual growth here 6.61 5.65
Nearly all of the faculty are knowledgeable in their field 6.68 5.88
Quality of instruction I receive in most of my classes is excellent 6.66 5.41
Good variety of courses provided on campus 6.45 5.22
Faculty are fair & unbaised in their treatment of individual students 6.33 5.46
Adjunct faculty are competent as classroom instructors 6.34 5.11
Commitment to academic excellence on this campus 6.52 5.26
Faculty provide timely feedback about student progress in a course 6.19 4.99
Faculty are usually available after class & during office hours 6.20 5.62
Faculty care about me as an individual 6.27 5.72
Faculty take into consideration student differences as they teach 6.07 5.12
Item Importance Satisfaction
Recruitment & Financial Aid 6.22 5.14
Adequate financial aid is available for most students 6.58 4.66
Financial aid awards are announced to students in time to be helpful in college planning 6.34

5.25
Financial aid counselors are helpful 6.36 4.95
Admissions staff are knowledgeable 6.19 5.28
Admissions counselors accurately portray the campus in their recruiting practices 5.98 5.35
Admissions counselors respond to prospective students' unique needs & requests 5.82 5.35
Item Importance Satisfaction
Registration Effectiveness 6.12 5.13
I am able to register for classes I need with few conflicts 6.53 5.22
Billing practices are reasonable 6.14 4.95
Personnel involved in registration are hepful 6.17 5.22
Class change (drop/add) policies are reasonable 6.00 4.87
Business office is open during hours which are convenient for most students

5.76

5.39
Item Satisfaction
Responsiveness to Diverse Populations * 5.02
Institution's commitment to part-time students 4.94
Institution's commitment to evening students 4.79
Institution's commitment to older, returning learners 4.97
Institution's commitment to under-represented populations 5.01
Institution's commitment to commuters 4.93
Institution's commitment to students with disabilities 5.42

*"Importance" responses to this scale are not requested from students

Item Importance Satisfaction
Safety and Security 6.31 4.49
Security staff respond quickly in emergencies 6.55 4.77
Campus is safe & secure for all students 6.57 5.22
Parking lots are well-lighted & secure 6.23 4.41
Amount of parking space on campus is adequate 5.89 3.50
Item Importance Satisfaction
Service Excellence 6.02 5.18
Campus staff are caring & helpful 6.48 5.85
I seldom get the "run-around" when seeking information on campus 6.22 4.62
Personnel involved in registration are helpful 6.17 5.22
Counseling staff care about students as individuals 6.18 5.49
Channels for expressing student complaints are readily available 5.92 4.67
I generally know what's happening on campus 5.95 5.55
Library staff are helpful & approachable 5.61 5.40
Staff in the health services are are competent 5.60 4.41
Item Importance Satisfaction
Student Centeredness 6.36 5.68
Students are made to feel welcome on this campus 6.43 5.84
It is an enjoyable experience to be a student on this campus 6.57 5.87
Institution shows concern for students as individuals 6.57 5.74
Campus staff are caring & helpful 6.48 5.85
Most students feel a sense of belonging here 6.39 5.40
Administrators are approachable to students 5.74 5.36

For more information, contact the Assessment Coordinator