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Student Accounts Specialist

Job Info

Position Title: 

Student Accounts Specialist

Job Type

Part Time – 30-32 Hours

Department

Student Financial Services

North Central University  Mission Statement

North Central University is a dynamic Christian learning community educating students for lives of service throughout society, the marketplace, and the church. In keeping with its Pentecostal heritage and mission, NCU models and expects excellence in both academic practice and Christian faith.

Position Purpose

The individual(s) serving in the Student Accounts Specialist
position is responsible for all aspects of initiating and maintaining transactions, records, and communication for student accounts in a knowledgeable, effective manner that keeps outstanding receivables at a minimum level.

Responsibilities include but are not limited to:

(25%) Manage Student Accounts Income Reconciliation

  • Oversee daily cash income reconciliation and send reports to Accounting
  • Coordinate with point-of-sale locations across campus to assist with troubleshooting regarding their daily cashiering batches.
  • Troubleshoot reconciliation errors with Accounting
  • Work along side student workers for consistent reconciliation

(25%) Manage North Central’s Internal Collections Efforts

  • Coordinate the current term payment plan available through TouchNet
  • Delinquent payment plan student follow-up and correspondence
  • Create monthly invoices and set up internal payment plans for previous students with an outstanding balance
  • Turn delinquent accounts over to Third-party collections when appropriate
  • Manage and provide communication efforts for delinquent accounts

(20%) Provide Excellent Customer Service regarding Student Billing

  • Counsel and assist students and parents on the payment options and process – understanding their registration charges.
  • Help students create plans to pay for school and be financially prepared.
  • Understand the financial aid and student account processes in order to answer student questions or direct them to content experts. 
  • Provide customer support for NCU’s Internal Payment Plan the Ram Plan, making payments, how to view their bill, and understanding any registration holds.
  • Review and modify billing transactions to reflect the University’s costs and billing desires for the current semester as needed

(10%)   Calculate, coordinate non-rules based transactions for accounts receivable

  • Issue available funds to students due to a credit balance on their account in the form of a refund.
  • Track and process stale refund checks
  • Enter Miscellaneous Transactions onto student accounts including fines, fees and housing
  • Post financial aid disbursements and coordinate timing with financial aid experts

Job Qualifications

Minimum Education and experience

  • A high school diploma or the equivalent is required for this position.
  • At least 2 years of education or experience in a business-related field is preferred, with preference given to accounting, financial aid or customer service.

Knowledge, skills, and abilities

  • Knowledge of and ability to fully use technological resources including a wide variety of computer programs and applications (including but not restricted to word processing, spreadsheets, databases).
  • Knowledge of basic cashier or teller responsibilities.
  • Knowledge of basic accounting standards to interpret reports received from loan servicing company, presently University Accounting Systems
  • Knowledge of Federal and State financial aid programs as it pertains to issuing a check for excess funds to a student
  • Skill in using 10 key adding machine by touch
  • Skill in keyboarding by touch at a speed of 35-40 WPM
  • Skill in customer service to provide quality customer care.
  • Ability to maintain confidentiality of information
  • Ability to communicate effectively both verbal and written format

Working conditions and frequency

Equipment and Tools

  • Position requires use of a PC and 10-key calculator approximately 75% of the time.

Environmental Conditions

  • Position involves repetitive motion of the fingers, hands and wrists on a daily basis.
  • Work environment involves working in an urban, Christ-centered University.

The aforementioned statements are not intended to encompass all functions and qualifications of the position; rather, they are intended to provide a general framework of the requirements of the position.  Job incumbents may be required to perform other functions not specifically addressed in this job description.