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Director of Student Success

Job Info

Position Title: 

Director of Student Success

Job Type

Full Time


Student Success Center

North Central University  Mission Statement

North Central University is a Christ-centered, Pentecostal school with a commitment to academic excellence that prepares students to fulfill biblical models of leadership and ministry throughout the world (Ephesians 4:11-12).

Position Purpose

The Director of the Student Success Center (SSC) contributes to the campus community by serving as the lead specialist in supportive services that lend to the holistic development of the University student. This administrative faculty position provides administrative oversight to all services provided by the SSC: Academic Support, Accessibility Services, Career Services, and Therapeutic Services. This role is also responsible for the management of department budget, administrative leadership of support areas, and provides consultation and guidance to various committees that work with potentially at risk students within the NCU community.

Responsibilities include but are not limited to:

(40%) Administration of the Student Success Center

  • Provides leadership and delivery of programming that supports student success and retention
  • Directly supervises professional staff and student service coordinators for the administration of the SSC
  • Conduct ongoing one on one supervision and staff meetings with supervises
  • Maintain necessary records, collection of data, and seeks to be informed of current trends pertaining to the advancements in higher education academic support services
  • Provides workshops and lectures to various groups on campus specifically around the topics and services provided by the SSC (e.g. Campus visit days, student leadership/training, faculty development)
  • Consults with faculty about SSC services, implementation of accommodations for students, student concerns, course design, and syllabi construction
  • Manages department budget and strategical planning
  •  Meets with prospective students and their families to consult about transition plans from high school to college
  • Collects and maintains data around Student Success initiatives and provides annual reports on such findings
  • Participate in various committee’s; Admissions Committee, Academic Committee, Financial Aid Appeals, Deans/Directors

(25%) Provide oversight and service provision for students protected under Section 504 of the Rehabilitation Act and ADA

  • Meet individually with students wishing to self-disclose to the University as having a documented disability
  • Providing student counseling to promote self-advocacy
  • Proctoring tests (Includes providing individual services such a reading tests to students)
  • Maintain records and data on services provided
  • Provide oversight of accommodations being provided by NCU [e.g. converting books in alternative format, providing necessary technology when needed]
  • Provide reports and consultation services to NCU community regarding changes and information pertaining to ADA Law and compliance issues
  • Coordinating services with agencies outside the college

(20%) Assist with short-term counseling and mental health triage services for students in distress

  • Provide short term mental health crisis and stabilization counseling services
  • Construct and carry out treatment planning to assist in student success
  • Assist with referrals and connecting with additional resources within the NCU community and off campus

(15%) Assist with academic case management

Job Qualifications

Minimum Education and experience

  • Master’s degree in Education or related field
  • 5 years experience in higher education support services preferred
  • Professional Licensure preferred (Social Work, Mental Health Therapist)

Knowledge, skills, and abilities

  • Demonstrated Christian character and servant leadership
  • Commitment to University mission and statement of faith
  • Ability to handle issues of a confidential nature
  • Research skills needed for gathering information on issues pertaining to higher education
  • Experience and competence in working with diverse populations
  • Effective public speaking skills
  • Ability to communicate and relate with students, staff, and faculty effectively
  • Ability to work in a supervisory, collegial, and/or mentoring relationships with other, including staff, faculty, and student leaders
  • Knowledge of or ability to learn student database programs: Familiarity with Microsoft products, Salesforce, Formstack, Prezi, Starfish etc.
  • Ability to communicate and follow up verbally and in writing to ensure shared understanding of accurate information
  • Ability to maintain composure and resolve conflict with students, parents, and staff/faculty professionally and effectively
  • Ability to coordinate multiple projects and conflicting priorities to accomplish tasks efficiently and accurately
  • Ability to work as a member of a team and independently within a broad strategic framework
  • Self-motivated, creative, organized, decisive, and enthusiastic
  • Ability to attend to detail and maintain accurate records
  • Effective skills in advising and encouraging students
  • Creativity to discover new ways of helping students in succeeding academically
  • Ability to analyze and interpret assessment information from outside resources
  • Ability to plan and execute reasonable academic accommodations for students with disabilities
  • Knowledge of general Academic Affairs & Student Life policies and procedures

Working conditions and frequency

Environmental Conditions

Exposure to repetitive motion of the fingers, hands and wrists on a daily basis
Work is performed in a Christ-centered urban environment

Equipment and Tools

Use of a PC and telephone, photocopier and facsimile machine approximately 95% of the workday

The aforementioned statements are not intended to encompass all functions and qualifications of the position; rather, they are intended to provide a general framework of the requirements of the position.  Job incumbents may be required to perform other functions not specifically addressed in this job description.