Financial Aid Counselor
The Financial Aid Counselor/Work Study Coordinator specializes in managing the federal and state work-study programs, army tuition assistance, and processing scholarships that are received from organizations outside of North Central University. All this while providing excellent customer service as the first point of contact in the Student Financial Services office wing.
Key Result Areas and Essential (E) and Secondary (S) Functions:
Manage federal and state college work-study programs.
- S Calculate student’s eligibility and prepare work study contracts when student’s acquire a work-study position.
- E Inform department supervisors of student’s and department’s remaining eligibility for work-study hours.
- E Maintain the work study Access database monitoring student payroll records to ensure that student’s do not earn beyond their eligibility and that work-study funds are fully utilized.
- E Keep current on federal and state regulations regarding work-study and provide Director with information for reporting to federal and state agencies.
Administrate external scholarship funds.
- E Process outside scholarships from churches, organizations and individuals.
- E Track church match scholarship program in the Access database as well as all scholarships in Excel and PowerFAIDS.
- S Respond to scholarship organizations as needed to fulfill scholarship requirements.
- E Disburse scholarships to individual student’s accounts.
Customer service in person and on phones and prepare and maintain student financial aid files.
- E Counseling and assisting students and parents in the financial aid application and acceptance process.
- E Counsel students and parents on individual costs and payment options.
- S Assist in registration follow-up.
- E Handle incoming calls and office traffic by answering questions or directing to appropriate personnel.
- E Open and distribute office mail.
- E Assist the Student Accounts Office by taking payments, processing petti cash, and looking over student’s bills and monthly payment plans.
- E Create files and update computer database for financial aid applicants.
- E Process institutional scholarship forms.
- E Pull in electronic FAFSA results.
- S Send subsequent document request letters.
- S Send billings for programs such as State Department of Rehabilitation Services and Military Tuition Assistance. Maintaining the VA spreadsheet for financial aid required areas.
- S Order office supplies as necessary.
Minimum Education and Experience:
High school diploma or equivalent and a minimum of 2 years office related experience.
- Must be proficient in Microsoft Office
- Have excellent customer service skills
- Be able to multi-task through constant interruptions and distractions
- Bachelor’s degree or 2 years or more in administrative role
- Be flexible as things change in financial aid on a regular basis
- Have the ability to de-escalate parents and students
- Work in a team oriented setting
- Strong administrative skills with attention to detail
- Strong verbal and written communication skills
- Willingness to learn federal and state higher education requirements and apply them.
- Skill in math and accounting procedures to reconcile student and financial aid fund accounts.
Working Conditions and Frequency:
- Position involves the use of a PC, 10-key or telephone approximately 70% of the time
- Exposure to repetitive motion of the fingers, hands and wrists on a daily basis.
- Work environment is fast-paced environment with multiple demands.
- Work environment involves working in an urban, Christ-centered university.